Contact YourWay Storage
Get help choosing a storage unit: online, on-site, or by video.
Looking for help with self-storage? Whether you're planning a move, running out of room at home, or need secure storage for your business, YourWay Storage makes it easy to get answers and find the right unit.
We proudly serve:
- Pocatello, ID
- Augusta, GA
- Winston-Salem, NC
- Columbia, SC
How Do I Contact YourWay Storage?
Choose the contact method that works best for you:
Call Us
Speak directly with our team for immediate answers.
Email Us
Send us your questions and we'll respond within 24 hours.
Schedule a Virtual Walkthrough
Meet us at the facility and we'll walk you through available units via video call on your phone. Like a Zoom tour, but on-site so you can see exactly what you're getting.
Contact Us Form
Fill out a quick form and we'll get back to you fast.
What Can YourWay Storage Help You With?
Our team is here to assist with:
Choosing the right storage unit size
Not sure if you need a 5x5 or a 10x10? We'll help you find the perfect fit based on what you're storing.
Comparing drive-up vs. climate-controlled units
Learn the differences and get recommendations based on your needs.
Move-in and move-out support
Questions about reserving, accessing, or closing your unit? We'll walk you through it.
Move-in and move-out support
Questions about reserving, accessing, or closing your unit? We'll walk you through it.
Nokē Smart Entry and security features
Learn how our keyless access system works and what security features protect your belongings.
"If it's not safe in your garage or attic, it belongs in climate-controlled storage."
Can I Tour a Storage Facility Before Renting?
Yes. We offer virtual walkthroughs on-site.
How On-Site Virtual Walkthroughs Work:
Not sure if you need a 5x5 or a 10x10? We'll help you find the perfect fit based on what you're storing.
Schedule your walkthrough online
Schedule by calling (803) 710-4803
Meet us at the YourWay Storage facility
Meet us at your scheduled time
Connect via video call
Alternatively, join us on your phone (like Zoom or FaceTime)
We walk you through available units
While you're on-site or remotely connected
See exactly what you're getting
Ask questions in real-time
Why virtual walkthroughs on-site?
How Do I Reserve a Storage Unit Online?
YourWay Storage offers full online convenience:
Reserve your unit
Browse available units, see pricing, and book online in under 3 minutes.
Make payments
Pay your bill online 24/7 from your phone or computer.
Manage your account
Update contact info, change payment methods, or upgrade your unit size.
Request support or move-out
While you're on-site or remotely connected
But if you ever want help from a real person, we're always here.
What If I Need Help While On-Site?
YourWay Storage makes it easy to get help, even when you're at the facility:
QR Code Video Support
Scan QR codes posted around the facility to connect instantly with a live support representative via video chat. Get real-time help with:
Available even after office hours, so you're never stuck without support.
How Do I Choose the Right Storage Unit Size?
Not sure what size you need? We make it easy:
Use Our Storage Unit Size Guide
See visual examples of what fits in each unit size, from 5x5 to 10x30.
Contact Our Team
Call or submit a question online for one-on-one help. We'll ask what you're storing and recommend the right size.
Schedule a Virtual Walkthrough
See units on-site via video call to get a better sense of space before you commit.
Ready to Get Started?
Contact us today for personal support and secure storage you can trust.
Frequently Asked Questions
How do I contact YourWay Storage?
You can contact YourWay Storage by:
- Phone: (877) 939-3997
- Email: support@yourwaystorage.com
- Online contact form
- Virtual walkthroughs (scheduled online, conducted on-site via video call)
- QR-based live video support at all locations
Can I tour a storage facility before renting?
Yes. Schedule a virtual walkthrough online or by phone. You'll meet us at the facility and we'll walk you through available units via video call on your phone. It's like a Zoom tour, but you're on-site so you can see exactly what you're getting.
What if I need help while on-site?
Scan the QR codes posted around the facility to connect instantly with a live support representative via video chat. This service is available even after office hours.
How do virtual walkthroughs work?
Virtual walkthroughs are conducted on-site via video call:
- Schedule your walkthrough online or by phone
- Meet us at the YourWay Storage facility
- Connect via video call on your phone
- We walk you through available units in real-time
- Ask questions and see units up close before you commit
How do I choose the right unit size?
Use our Storage Unit Size Guide to see visual examples of what fits in each size, or contact our team at (803) 710-4803 for personalized recommendations based on what you're storing.
Can I reserve a unit online?
Yes. You can reserve your unit, manage your account, make payments, and even request move-out entirely online at YourWayStorage.com.
Does YourWay Storage offer 24/7 access?
Access hours vary by location. Most facilities offer extended access hours, and select locations provide 24/7 access. Contact your local facility for details.
What payment methods does YourWay Storage accept?
YourWay Storage accepts:
- Credit and debit cards
- Online payments through your account portal
- Automatic monthly billing (set up online)
Contact your local facility for additional payment options.
Quick Links
Find Storage
Find the perfect unit to match your self storage needs. We have a variety to choose from!
Size Guide
Check out our storage unit size guide to find the best self storage unit size to fit your needs.
Storage FAQs
Do you have any questions? Check out our Self Storage FAQ for more information.
