Question 1

What exactly is self-storage, and how does it actually work?

Accepted Answer

YourWay Storage provides flexible storage solutions with month-to-month rentals for your convenience. Our facilities offer various storage units or lockers that you can access during our gate hours. Whether you need extra space temporarily or long-term, you can easily move your belongings in and out as needed. When you’re finished with your storage unit, simply notify us and retrieve your items, freeing up your space effortlessly.

Question 2

What unit sizes are available for self-storage at YourWay Storage - Winston-Salem?

Accepted Answer

Our storage units come in a variety of sizes, from compact 5’x5’ units, ideal for smaller items and seasonal gear, to spacious 10’x25’ units designed for larger storage needs like furniture or business inventory. For your convenience, we offer drive-up units that allow for easy loading and unloading, as well as temperature-controlled units that protect sensitive items from extreme temperatures.

Question 3

How long does it typically take to rent a self-storage unit, and am I committed to a long-term contract?

Accepted Answer

Renting a unit is both simple and fast, usually taking just a few minutes to complete. You can even manage the entire rental process online for added convenience. Our leases are designed to be flexible, operating on a month-to-month basis with electronic signatures. This means you’re not locked into a long-term contract and can vacate your unit at any time without facing penalties or additional fees.

Question 4

What payment options are available?

Accepted Answer

We offer a variety of payment options to suit your needs. You can pay using ACH, which allows for direct bank-to-bank transactions. We also accept all major credit cards, including MasterCard®, Visa®, Discover®, and American Express®. If you prefer to use a debit card, we accept those as well. For added convenience, we provide an autopay option, which automatically processes your payments on a regular schedule to ensure you never miss a due date. This can be set up through your online account or by contacting our office for assistance.

Question 5

What type of self storage unit do I need?

Accepted Answer

At YourWay Storage - Winston-Salem, we provide three types of units to accommodate various storage needs. Our Drive-Up Storage Units offer the convenience of pulling your vehicle right up to the roll-up door for easy loading and unloading of large or heavy items. These units are typically arranged in neat rows but can also be found in covered or indoor areas for extra protection. For those seeking a controlled environment, our Temperature-Controlled Self Storage Units are located within a temperature-controlled building, ideal for safeguarding sensitive items. Additionally, we offer Indoor Storage Units, which are accessible from inside a building, providing secure and sheltered storage without direct vehicle access. Each option is designed to provide the right solution for keeping your belongings safe and easily accessible.

Question 6

What size of self storage unit should I rent?

Accepted Answer

Selecting the right storage unit size depends on the amount of living space you’re moving and the items you need to store. For a one-bedroom apartment, a 5×15 unit (75 sq. ft.) works for a minimalist approach, while a 10×10 unit (100 sq. ft.) offers extra space for more items. For a two-bedroom apartment, a 10×10 unit (100 sq. ft.) suits a moderate amount of belongings, but a 10×15 unit (150 sq. ft.) is better for larger furniture and additional items. A three-bedroom house typically requires a 10×25 unit (250 sq. ft.) to fit furniture and appliances.

Question 7

Can I bring my own lock for the storage unit I'm renting?

Accepted Answer

Yes, you can bring your own lock for the storage unit you’re renting, but we highly recommend using our disc locks. Our disc locks are designed to offer superior security and protection for your belongings, as they are more resistant to tampering and forced entry compared to standard locks. If you choose to use our disc lock, you'll benefit from enhanced security and peace of mind knowing your items are well-protected.

Question 8

What is temperature-controlled self storage?

Accepted Answer

A temperature-controlled storage unit is housed within a building that maintains a consistent temperature range of 55 to 85 degrees year-round. This controlled environment is ideal for preserving sensitive items such as vinyl records, photographs, books, and other valuables that may be affected by extreme temperatures.

Question 9

Do I need a temperature-controlled self storage unit?

Accepted Answer

Choosing temperature-controlled storage can be a smart investment depending on a few key factors. If you live in an area with extreme temperatures, whether high or low, climate control can protect your belongings from damage caused by temperature fluctuations. It’s also essential if you’re storing valuable or sensitive items, such as antiques, electronics, or documents, that require a stable environment. Additionally, if you plan to store your items for an extended period, climate-controlled storage helps ensure they remain in optimal condition over time.

Question 10

What items should be stored in a temperature-controlled self storage unit?

Accepted Answer

Climate-controlled storage units provide crucial protection for a variety of household items that are sensitive to temperature and humidity changes. Commonly stored items include collectibles such as artwork, stamp collections, and vinyl records, which can be damaged by fluctuating conditions. Electronics like TVs, gaming systems, stereos, and computers benefit from a stable environment to prevent deterioration. Personal items such as books, clothing, and important documents also stay in better condition when stored in a climate-controlled unit. Additionally, media such as photographs, negatives, and film reels are safeguarded from degradation, while furniture—especially wood and leather pieces—remains protected from the adverse effects of temperature fluctuations.

Question 11

What items can I store, and what items are prohibited at YourWay Storage in Winston-Salem?

Accepted Answer

You’re welcome to store a variety of items, from furniture to vehicles (provided they fit the unit and you’re using a drive-up unit for easy access). However, there are specific items that are not allowed. For safety reasons, you cannot store combustible materials like fireworks, fuel tanks, or paint thinner due to the risk of fire. Firearms are also prohibited. Additionally, storage units cannot be used for living animals or plants, as they are not designed for habitation and could attract pests. Food items, including canned goods, perishable items, dry foods, and pet food, are not allowed due to the risk of attracting pests and causing infestations. Lastly, illegal items such as prohibited weapons, illicit drugs, drug paraphernalia, and stolen goods are strictly forbidden. If it's illegal to store it elsewhere, it’s not allowed at YourWay Storage.

Question 12

Can I switch storage units after I’ve moved in?

Accepted Answer

If you find that your current storage unit is either too large or too small, we're here to assist you in moving to a unit that better fits your needs, provided we have the right size available at our location. For detailed information on unit sizes and to find the best option for you, please visit our storage unit size guide.

Question 13

When is rent due on the unit I am renting?

Accepted Answer

Rent for your self-storage unit is due on the first day of each month. To avoid late fees and ensure uninterrupted access to your storage space, please make your payments promptly. Timely payments help us maintain seamless service and keep your belongings secure.

Question 14

When can I access my storage unit?

Accepted Answer

Our facility offers extended access hours, allowing you to visit your storage unit at your convenience from 6am to 10pm, seven days a week. This flexible schedule ensures you can retrieve or store your belongings exactly when it suits you, providing maximum ease and accessibility.

Question 15

Do I need to make a reservation before renting a self-storage unit

Accepted Answer

You’re not required to make a reservation to rent a self-storage unit. However, reserving a unit can help ensure you get the exact space you need, especially if you come across a special offer or discounted rate. By reserving, you lock in that price and availability. If you prefer a more immediate process, you can easily complete the rental online or call us directly, and we’ll assist you with renting the unit over the phone whenever you’re ready.

Question 16

What type of vehicles are permitted to park in your spaces at YourWay Storage in Winston-Salem?

Accepted Answer

Our parking spaces are available for a range of vehicle, including cars, trucks, RVs, and trailers, as long as they do not exceed 26 feet in length. Please note that, currently, we do not accept boats or any other watercraft.

Question 17

Do you have office space available for rent at YourWay Storage in Winston-Salem?

Accepted Answer

Yes! We offer a range of office spaces in various sizes to suit your specific needs. Each space has been freshly painted and updated with new flooring to provide modern professional environment. Additionally, our secure facilities ensure that your business operates in a safe and well-maintained setting.

Question 18

What sizes of office spaces are available?

Accepted Answer

We offer a diverse selection of office space sizes to suit your unique needs. Just give us a call, and one of our managers will be happy to help you find the ideal space for your business, ensuring you get exactly what's best for you.

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