Case Study: How YourWay Storage Units Near Me in Glendale Boosted Customer Satisfaction During a Stressful Move

With the recent relocation boom across America, the demand for self storage facilities has reached new heights. More families and businesses are turning to self storage units to simplify their moves, making these facilities a key part of the modern moving process. For Commercial Real Estate (CRE) investors, this surge in demand presents a unique opportunity, especially as innovative services and technology continue to transform the industry. Understanding how storage services work—and the range of storage options available—can make a huge difference for anyone planning a move. In this case study, we’ll explore the benefits of using self storage during relocation, the importance of climate controlled storage for protecting valuables, and how AI-driven underwriting platforms are unlocking new opportunities in CRE. Whether you’re moving across town or investing in storage, the right facility and services can make all the difference.

Before: Moving Stress Turns Into Uncertainty

Moving can be one of life’s most stressful events, as major transitions can disrupt daily life and routines. When the Johnson family of Winston-Salem found out they needed to downsize quickly to a smaller home or apartment, they worried about where to keep their belongings. They were overwhelmed by the thought of finding a clean, secure, and convenient storage solution.

“We had boxes piling up in the living room, and the clock was ticking. We needed somewhere safe and close by, but we didn’t know where to start.” – Mrs. Johnson

During the wait for their new housing to become available, storage units provided the Johnsons with a flexible solution to keep their items safe until they could settle into their next home. The Johnsons were looking for more than just a unit—they needed peace of mind, easy access, and a team they could trust to guide them through the process.

Understanding Storage Options

When planning a move, choosing the right storage solution is essential for keeping your belongings safe and organized. Self storage units are a popular choice, offering secure and convenient spaces for everything from a few boxes to an entire household’s worth of furniture. Storage facilities typically provide a wide range of unit sizes, so you can select a small unit for seasonal decorations or a larger space for bulky items and multiple boxes. For those with sensitive belongings—like electronics, antiques, or wine—climate controlled storage is a must, ensuring your items remain protected from temperature fluctuations and humidity. By carefully selecting the right storage unit and facility, you can store your possessions with confidence, knowing they’ll remain secure and in excellent condition throughout the moving process.

Protecting Valuables During the Move

Keeping your valuables safe during a move is a top concern, and self storage units offer a reliable solution. YourWay Storage is equipped with advanced security features such as 24/7 surveillance, gated access, and attentive on-site staff, all designed to keep your belongings secure. Opting for a climate controlled storage unit adds another layer of protection, maintaining stable temperatures and humidity levels to prevent damage to sensitive items. Whether you’re storing family heirlooms, important documents, or electronics, choosing a secure self storage facility ensures your valuables remain protected and accessible whenever you need them.

During: A Smooth Self Storage Transition with YourWay Storage Glendale

From the moment they called, our friendly staff stepped in to make the process simple, highlighting the convenience of our storage solutions. Kianna, our on-site manager, personally walked them through unit sizes and explained the features that would fit their needs, including the facility's convenient location.

At move-in, the Johnsons were impressed with:

• Clean, well-maintained units ready for immediate use
• Easy drive-up access that made unloading heavy boxes much faster
• 24/7 security features including surveillance cameras and secure gated entry
• Digital access with the Noke app, giving them flexibility whenever they needed
• Truck availability for transporting their belongings to the self storage unit
• Storage containers delivered directly to their location for added convenience

The flexibility of the rental terms gave the Johnsons the freedom to move and pack at their own pace.

“The staff was so kind and patient. They didn’t just hand us a key—they made sure we understood how everything worked and even gave tips on stacking our items.” – Mr. Johnson

During the different phases of their move, the Johnsons were able to organize their belongings efficiently. Renting a self storage unit from a reputable company like YourWay Storage helped them maintain peace of mind throughout the process. When choosing storage solutions, they considered key factors such as unit size, security, and access. The support from the company also made it easy for them to pack their items efficiently.

Packing and Storing Belongings: Tips from the Experts

A successful move starts with smart packing and organized storage. Experts recommend beginning with a small unit and only upgrading if you need more space, which helps keep costs down and makes it easier to manage your belongings. Carefully label all boxes and furniture to streamline the unpacking process and make it simple to find what you need later. Plan your packing by grouping similar items together and placing frequently used items near the front of your storage unit. Consider the duration of your storage needs and choose a facility that offers flexible rental terms, so you can adjust your space as your situation changes. By leveraging the knowledge and assistance of storage professionals, you can ensure your move is efficient, organized, and stress-free.

Security Measures That Made a Difference

Security is a key factor when selecting a self storage facility. Top storage facilities go beyond basic locks, offering features like 24/7 video surveillance, gated access, and on-site staff to monitor the premises. These robust security measures help ensure your belongings remain safe and secure for the entire storage period.

After: Peace of Mind Achieved with Belongings Safe

Once settled, the Johnsons found themselves visiting the facility less often than expected—simply because they trusted their belongings were safe. The combination of top-notch security and responsive staff gave them confidence to focus on their new home instead of worrying about storage.

“I can honestly say this was the easiest part of our move. Knowing our things were in a clean, secure place made all the difference.” – Mrs. Johnson

Why This Case Matters

This case study reflects what many of our customers experience: moving doesn’t have to be overwhelming. With the right team, clean facilities, and secure access, families in Winston-Salem can enjoy a stress-free transition.

At YourWay Storage Glendale, our mission is to deliver more than storage space—we deliver peace of mind during life’s biggest changes.

Ready for Your Own Stress-Free Move?

If you’re moving in or around Winston-Salem, discover how YourWay Storage Glendale can make your move smoother. Call us today or reserve a unit online in minutes!

For more information about our storage solutions, visit the YourWay Storage Glendale website or stop by our facility to see how we can help with your storage needs.