Self Storage FAQs
Everything you need to know about storing with YourWay Storage.
Got questions? We've got answers. From security and access to reservations and move-out, here's what you need to know about YourWay Storage.
Security and Safety
How is each YourWay Storage facility secured?
YourWay Storage facilities feature multiple layers of security:
- Nokē Smart Entry (app-based access with unique digital IDs)
- 24/7 AI-powered Digital Watchdog surveillance (motion detection and real-time monitoring)
- Gated facility access (only authorized users can enter)
- Individual user permissions (you control who can access your unit)
Your belongings are protected by advanced technology, not just basic locks.
Is my property safe while in storage?
Yes. Your property is protected with:
- Nokē Smart Entry (no shared codes or keys)
- 24/7 AI-powered video surveillance
- Gated access with app authentication
- Motion detection and real-time alerts
Only you and users you authorize can access your unit.
Who monitors each YourWay Storage facility?
Our trained team remotely monitors each facility with support from on-site staff at select locations. All facilities are backed by 24/7 AI-powered Digital Watchdog surveillance to maintain a secure storage environment.
Can I bring my own lock?
Yes, you can bring your own lock for standard units. For smart units with Nokē Smart Entry, a traditional lock isn't needed since you unlock with your phone. For convenience, we also offer locks for purchase at each unit during move-in for a small fee.
Access and Hours
Can I access my storage unit 24/7?
Access hours vary by location. Standard access is typically 6:00 AM to 10:00 PM daily. Some locations offer 24/7 access, and business customers can request extended or 24-hour access for a small additional fee.
Contact your local facility for specific access hours.
How do I access my unit with Nokē Smart Entry?
Accessing your unit is simple:
- Download the Nokē Smart Entry app
- Open the app and tap to unlock your unit
- The lock opens automatically
- Load or unload your belongings
- Close the door and the lock secures automatically
No keys, no codes, no hassle.
Can I give someone else access to my unit?
Yes. With Nokē Smart Entry, you can grant or revoke access instantly for family members, employees, or partners through the app. You control exactly who can access your unit and when.
Reservations and Rentals
How do I reserve a storage unit?
Reserve online in under 3 minutes:
- Select your location
- Choose your unit size
- See your exact price
- Complete your reservation
- Get instant access via Nokē Smart Entry
Do I need to sign a long-term contract?
No. YourWay Storage offers month-to-month rentals with no long-term contracts. Stay as long as you need and leave when you're ready with no penalties.
What payment methods does YourWay Storage accept?
YourWay Storage accepts:
- Credit and debit cards
- Online payments through your account portal
- Automatic monthly billing (set up online)
Can I upgrade or downsize my unit?
Absolutely. Contact your facility manager or manage your account online to upgrade to a larger unit or downsize to a smaller one anytime your needs change.
Business and Student Storage
Can businesses use YourWay Storage units?
Yes. Many business owners use YourWay Storage to securely store:
- Inventory and overflow stock
- Tools and equipment
- Files and business documents
- Marketing materials and displays
- Seasonal products
Our smart access technology lets you manage team access without sharing keys or codes.
Can students use YourWay Storage?
Absolutely. Students often use our storage units to keep furniture, clothes, and personal items safe:
- Between semesters
- During summer break
- While studying abroad
- During moves or housing transitions
Month-to-month flexibility means you only pay for the months you need.
Move-Out Process
What do I need to do before moving out?
Before moving out, you must:
- Completely empty your unit (remove all personal items)
- Remove all locks you added
- Sweep the unit clean (remove dirt and debris)
- Leave the unit in good condition
The unit must be completely cleared for move-out to be completed.
How do I officially complete my move-out?
After your unit is empty and clean, submit the online Move-Out Form:
This form lets us:
- Confirm your move-out date
- Close your lease officially
- Stop future billing
- Send your final confirmation
IMPORTANT: Your move-out is not complete until the form is submitted. If the form is not received, billing may continue.
Why is the Move-Out Form required?
The Move-Out Form officially closes your lease and stops billing. Without it, your account remains active and charges will continue even if your unit is empty.
When will I receive move-out confirmation?
Once we review your Move-Out Form, we'll process your move-out and email a confirmation receipt within 24-48 hours. If anything is missing or unclear, we'll contact you right away.
Who can I contact if I need help with move-out?
Reach out to your facility manager or call! Our team is here to support you through the entire move-out process.
Unit Type and Sizes
What types of storage units does YourWay Storage offer?
YourWay Storage offers:
- Drive-up units (ground-level, outdoor access)
- Climate-controlled units (indoor, temperature-regulated)
- Business storage units (for inventory and equipment)
- Household storage units (for furniture and personal items)
What size storage unit do I need?
Unit size depends on what you're storing:
- Small (5x5 to 5x10): Boxes, seasonal items, small furniture
- Medium (10x10 to 10x15): One to two rooms of furniture
- Large (10x20 to 10x30): Full house contents, vehicles, large inventory
Use our Storage Unit Size Guide or call for personalized help.
Do I need climate-controlled storage?
Climate-controlled storage is recommended for temperature-sensitive items:
- Electronics and computers
- Wood or leather furniture
- Important documents and photos
- Artwork and antiques
- Musical instruments
- Business inventory
Pricing and Billing
How much does storage cost at YourWay Storage?
Pricing varies by location and unit size. See exact rates online when you select your location and unit size. No hidden fees, no surprises. Check pricing and availability.
When am I charged for storage?
YourWay Storage operates on a monthly billing cycle. You're charged at the beginning of each rental period. Set up automatic payments online for hassle-free billing.
Is there a deposit required?
Deposit requirements vary by location. See specific details when you reserve your unit online or contact your local facility for information.
Locations
Where are YourWay Storage facilities located?
YourWay Storage has facilities in:
- Pocatello, Idaho
- Augusta, Georgia
- Winston-Salem, North Carolina
- Columbia, South Carolina
Still Have Questions?
Can't find the answer you're looking for? Our team is here to help you find the perfect storage solution.
